Refund policy

We hope you absolutely love everything you order from Gwenna! We know that sometimes a piece just isn’t the one, and we’re happy to accept eligible returns for store credit.

To make returns as simple as possible, you do not need to email us or request approval before sending an eligible return back. Simply review the policy below to make sure your item qualifies, then follow the return instructions.

By placing an order with Gwenna the Label, you agree to the return policy outlined below.

RETURN ELIGIBILITY

To qualify for a return:

  • Your item must be received back to us within 14 days of delivery. 
  • Merchandise must be unworn, unwashed, unaltered, and in its original condition with all original tags attached.
  • Items must be free of makeup, deodorant, self-tanner, stains, pet hair, odors, perfume, smoke, or any other signs of wear.
  • Your order number should be written on a slip of paper or on your return package so our team can quickly locate your order and issue your store credit.

Items that do not meet these requirements are not eligible for store credit.

FINAL SALE ITEMS

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale and clearance merchandise marked 30% off or more
  • Items purchased during designated final-sale promotions
  • Swimwear
  • Jewelry, shoes and accessories
  • Gift cards
  • Seasonal or holiday-specific merchandise
  • Any item marked FINAL SALE at the time of purchase

HOW TO MAKE A RETURN

Good news — no return request or email approval is needed!

If your item meets all of the eligibility requirements above, simply package it securely and mail it to:

Gwenna the Label: Returns

521 Walnut Street

Kansas City, MO 64106

 

When sending your return, you're welcome to use the shipping carrier and method that works best for you. Return postage can be purchased directly through the carrier of your choice.

We highly recommend using a trackable shipping method and keeping your tracking information until your return has been processed. Gwenna the Label is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address while in transit.

Sending an item back does not guarantee that it qualifies for a return. All merchandise is inspected by our team upon arrival before store credit is issued.

ONCE WE RECEIVE YOUR RETURN

Return credit is provided in the form of Gwenna the Label store credit. Store credit never expires, giving you the flexibility to use it whenever you find your next favorite!

Once your return arrives and passes inspection, please allow 3–5 business days for our team to process it. Your store credit will be sent electronically to the email address associated with your order.

Original shipping charges inquired by Gwenna and return shipping costs are non-refundable and are not included in store credit.

NON-QUALIFYING RETURNS

We kindly ask that you take a quick. look over our return guidelines before sending your items our way. Items that fall outside of the return window or do not meet the return requirements - such as final sale items or items missing original tags - won't be eligible for store credit. If an item is unable to be accepted, we're always happy to send it back to you; we'll simply reach out to arrange postage for its journey home.

DAMAGED / INCORRECT ITEMS

If you receive an item that is damaged or you were sent the incorrect item, please contact us within 72 hours of delivery and include your order number along with clear photos of the issue.

Damaged or incorrect items are the one exception to our no-approval-needed return process. Please contact us before mailing these items back so our team can assist you properly. Damage reported after the 72-hour window may not be eligible for replacement or credit.

ORDER CHANGES & CANCELLATIONS

Our team works quickly to process orders, so orders cannot be canceled or modified once they have been placed.

Please carefully review your shipping address, sizes, quantities, and items before completing checkout. 

A LITTLE NOTE FROM US ♡

As a small, women-owned business, every order truly matters to us. Our return policy allows us to continue bringing in new styles frequently while keeping the return process as simple and fair as possible for everyone.

We never want returning something to feel complicated — which is exactly why eligible returns do not require an email, approval, or return authorization.

Just double-check that your item meets the requirements above, include your order number, and send it our way. Our team will take care of the rest once it arrives.

Thank you so much for shopping small and choosing Gwenna. We appreciate you more than you know. ♡